Project Manager (CXD)

Project Manager/Certified Scrum MasterServes as Project Manager and/or Certified Scrum Master (CSM) for administration of the Business and Support Services projects reporting to the Digital Branch, Digital Transformation Section. Candidate will be responsible for the overall management, completion and financial outcome of multiple projects in a timely and cost-effective manner from inception to sustainment. The Project Manager will execute and finalize the projects according to Agile principles. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to prioritize work and deliver value to the Product Owner. The Project Manager will also oversee quality control throughout all project's life cycles. Must communicate and train sustainment support requirements to the appropriate parties that include direct reports and contractors.Responsible for new initiative planning and implementation to include life-cycle replacement of HighGear system processes. - Responsible for internal and external customer support related to Digital initiatives - Plan, lead, organize and control projects from beginning to end - Assists with developing long-range strategic program goals and policies - Define project deliverables that support business goals in collaboration with senior management, stakeholders and SME's - Develop full scale Agile project plans (Product Backlog and Sprints) and associated communications documents - Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion - Liaise with project stakeholders on an ongoing basis - Estimate the resources and participants needed to achieve project goals - Prioritize tasks, time and resources over multiple active projects - Coordinate resource availability and project priorities with managers - Draft and submit budget proposals, and recommend subsequent budget changes where necessary - Determine and assess need for additional resources if necessary, during project cycles - Develop best practices and tools for project execution and management - Identify, analyze and prioritize project risk then develop response plans - Organize and facilitate meetings and working sessions - Overall responsibility to quality of deliverablesCoach, mentor, motivate and supervise project resources and influence them to take positive action and accountability for their assigned work.May work a fluctuating schedule to conduct work assignments outside typical work week and work hours. Will travel to conduct work assignments and attend meetings and conferences. Prepares correspondence, briefs, action documents, routing sheets, point papers, presentations and training sessions.Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses any required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.