Customer Service Support

JOB REQUIREMENTS: Description Ace Precision is an internationallyrecognized supplier to the Aerospace, Power Generation, Defense andSpace industries. We are proud of our wide range of advancedcapabilities and our highly skilled staff who come together to achieveamazing results. Are you interested in joining a growing team with aculture of excellence, innovation, and quality? If so, apply today andwatch your career take flight! ABOUT THE ROLE: At Ace Precision, wemanufacture mission-critical components for the aerospace industry-whereprecision, responsiveness, and reliability matter every day. As aCustomer Service Support Specialist, you\'ll play a key role insupporting our customers and internal teams by ensuring accurate, timelyorder management and communication. This position is ideal for someonewho thrives in a detail-driven environment and enjoys collaboratingacross teams to deliver exceptional service. WHY YOU\'LL LOVE WORKINGHERE: If you\'re a Customer Service Support Specialist who excels atkeeping projects organized and supporting cross-functional teams,you\'ll thrive in our fast-paced, innovation-driven workplace. Be partof a company that supports the aerospace industry-where your work trulymatters Collaborative, team-oriented culture with strongcross-functional partnership Opportunities to grow your skills in ERPsystems, data analysis, and supply chain processes Fast-pacedenvironment that values continuous improvement and problem-solving Aworkplace committed to quality, safety, and doing things the right wayWHAT YOU WILL DO: Gather, review, and organize all documentation relatedto new and existing customer orders Process orders, RMAs, credit memos,and miscellaneous charges accurately within the ERP system Manage orderentry, acknowledgements, and performance metrics across customer portalsand internal systems Download, analyze, and update Excel data to trackforecasts and communicate order changes Partner with sales, shipping,and customer support teams to resolve order issues, including statusupdates, availability, and contract questions Adapt to customer-specificrequirements such as portal usage, communication expectations, and orderworkflows Review customer contracts to ensure compliance and identifyopportunities for improved efficiency or profitability Monitor customerscorecards, reconcile discrepancies, and report on performance metricsIdentify and support improvements to order management processes andtools Contribute to team success by supporting additional tasks andinitiatives as needed WHAT YOU\'LL BRING: High school diploma or generaleducation degree (GED) Proficiency in Microsoft Office (Word, Excel,PowerPoint) Strong attention to detail and ability to stay highly\...For full info follow application link. \* Equal OpportunityEmployer/Protected Veterans/Individuals with Disabilities. \* Pleaseview Equal Employment Opportunity Posters provided by OFCCP here.)\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/F1272C42AB794DBE Qualified females, minorities, and specialdisabled veterans and other veterans are encouraged to apply.