Desktop Support Engineer

Desktop Support Engineer:We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.Location: Solon, OH, USAContract Type: Independent Contractor / FreelancerStart Date: ImmediateEligibility: U.S. Citizens and Green Card Holders PreferredThe Desktop Support Engineer (Full Time ) role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.Key Responsibilities:● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests● Escalate issues as appropriate and act as a technical escalation for the end user● Maintain a high level of customer satisfaction● Comply with the desktop group practices and procedures● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.● Identify technical and process issues and recommend improvements● Achieve target ticket volumes and ticket resolution levels● Responsible for compliance with applicable corporate policies and procedures● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on● Follows the processes and practices established for the group● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POSdevices, etc.● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues● Handle software installation/support/upgrades● Provide 1st/2nd level Help Desk support● Perform basic LAN and internetworking-related activities● Have strong internetworking and troubleshooting skills● Have A+ certification & at least one certification from either Cisco or Microsoft● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)● Must be a self-starter and can manage multiple tasks● Exceptional customer service skills● Good communication skills● Ability to work independently or as part of a team● Ability to complete tasks effectively with minimal supervision● Must be available to work flexible work schedules● High-level skill set● Outstanding people skills● Self-starter, needs to be able to work on his/her own● Proficient in Windows 10 & 11 and Office Suite/O365How to ApplyInterested candidates are invited to send their resumes to: careers.us@axiomtechnologies.com