Talent Development Senior Analyst

DescriptionGlobal Professional Services Talent Development is seeking a highly organized, detail-oriented Senior Analyst to support the successful execution and operational excellence of our Talent Development programs and initiatives.This role is responsible for enabling the seamless delivery of talent programs by driving operational workflows, participant management, systems updates, communications assets, and cross-functional coordination. As a key member of the Talent Development team, this individual ensures high-quality execution across initiatives including career paths documentation and updates, skills library maintenance, talent and learning communication and help channels, enrollment and participant management processes, and program tracking.This role provides foundational exposure to broader Talent Development strategy, enablement practices, and program design. The Senior Analyst / Coordinator will deepen their expertise in operations, program management, stakeholder engagement, and data analysis, building toward expanded scope and ownership over time.Success in this role requires strong communication, operational excellence, systems and data fluency, paired with a continuous improvement mindset and a thoughtful approach to leveraging AI and automation to drive efficiency, scale impact, and deliver measurable results.ResponsibilitiesTalent Development Operations & Program SupportOwn and manage core operational workflows supporting Talent Development programsManage enrollment, participant tracking, communications, and documentation across multiple initiativesMaintain and update systems related to career paths, learning records, and program trackingSupport the documentation, version control, and system updates for leveling guides and career path frameworksDevelop and manage communications templates and standardized assets for program launches and updatesEnsure operational readiness for program delivery (participant lists, materials, documentation, timelines, meeting rooms and logistics)Maintain clear and organized documentation repositories and process guidesIdentify opportunities to streamline operational workflows through automation, AI-enabled tools, and process redesign to improve speed, accuracy, and scalabilityProvide onsite support for in-person learning programs, including setup, logistics coordination, materials preparation, and day-of execution support during deliveryProject Management & Workflow CoordinationSupport the project management of Talent Development initiatives using tools such as Asana and SlackTrack deliverables, timelines, and dependencies across stakeholdersIdentify risks, gaps, or delays and proactively escalate or propose solutionsCoordinate cross-functional efforts between Talent Development, Ops, and business stakeholdersContribute to continuous improvement of processes, templates, and operational standardsProactively seek ways to reduce manual effort, eliminate redundancies, and increase execution speed while maintaining qualityStakeholder & Participant ExperienceServe as an operational point of contact for participants and internal stakeholdersTrack and support ongoing communications and program updatesEnsure clarity, professionalism, and consistency across participant touchpointsSupport internal help channels, triaging requests and ensuring timely resolution or escalationGather feedback and operational insights to improve future experiencesLeverage AI-assisted tools where appropriate to enhance communications quality, responsiveness, and turnaround timeData & InsightsMaintain accurate participant and program data across systemsPull and analyze reports to track enrollment, completion, and engagement metricsSupport measurement processes and dashboard updatesIdentify trends or operational improvements through data analysisEnsure data accuracy and integrity across tools and documentationExplore AI-driven reporting, summarization, and analytics tools to accelerate insight generation and improve decision supportPreferred Qualifications And Skills3+ years of experience in program coordination, operations, talent development/learning, HR, or related fieldStrong organizational skills with the ability to manage multiple concurrent priorities and thrive in a dynamic, fast-paced, and occasionally ambiguous environmentExperience using project management tools and collaboration platformsHigh attention to detail and strong documentation skillsExcellent verbal and written communication skills, particularly for stakeholder and participant-facing communication and materialsComfortable working with data, spreadsheets, AI and reporting toolsStrong stakeholder management skills and service-oriented mindsetDemonstrated growth mindset and desire to expand into broader Talent Development workTravel Required: Up to 25% travel required to support programs, events, and team initiativesGrowth & Development OpportunitiesThis role is designed as a critical entry point into broader Talent Development and Enablement work.The Senior Analyst / Coordinator WillGain exposure to Talent Development strategy and program designPartner with senior leaders and designers to understand impact measurementDevelop foundational expertise in Talent operationsExpand project management and stakeholder management capabilitiesBuild skills toward future roles in Talent Strategy, Learning Design, or Program ManagementLeadership CharacteristicsINNOVATION - Develops creative approaches that drive resultsINTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industryMANAGING AMBIGUITY - Produces high-quality work even with incomplete informationRESOURCEFULNESS - Finds creative solutions to roadblocksCOLLABORATION - Builds and leverages strong working relationships across all of SalesforceDEVELOPMENT - Invests in own development and looks for opportunities to develop and coach othersGROWTH MINDSET - Approaches obstacles as an opportunity to develop and learnFor roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.