Practice Assistant

Join to apply for the Practice Assistant role at Beth Israel Lahey HealthGet AI-powered advice on this job and more exclusive features.Job DetailsJob Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptJob SummaryReports to Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses, or other healthcare providers. Responsible for delivering high-quality patient service and supporting practice operations.Essential ResponsibilitiesGreet patients and visitors courteously, maintaining privacy and confidentiality. Serve as a central communication point, responsive and accessible. Manage challenging situations effectively.Perform check-in, registration, scheduling, and verify demographic information per policies. Use computer systems to register patients, schedule appointments, and handle referrals and co-pays.Support patient flow, address issues proactively, and act as a liaison to ensure efficient service delivery.Maintain a clean, welcoming reception area, monitor signage, and ensure a calming environment. Contact maintenance when repairs are needed.Provide translation services in Spanish for patients and staff as needed.Required QualificationsHigh School diploma or GEDPreferred: Medical Admin Assistant Certification1-3 years of related experienceFluent in English and Spanish, with medical terminology proficiencyExperience with computer systems, including web applications and Microsoft Office suiteCompetenciesEffective written and oral communication skillsKnowledge of healthcare policies and proceduresTeamwork and respectful interactionExceptional customer service and problem-solving skillsPhysical RequirementsSedentary work with occasional walking and standing. Ability to exert up to 10 pounds of force.All staff must be vaccinated against influenza and COVID-19.Additional InformationJoin a team of over 35,000 healthcare professionals making a difference. Equal Opportunity Employer/Veterans/Disabled.J-18808-Ljbffr