Sales Specialist

Company Description Cathryn Boster State Farm is a local State Farm agency focused on helping individuals, families, and businesses protect what matters most. The agency offers a range of insurance and financial service products tailored to the needs of customers in Morgantown, WV and surrounding communities. Team members work in a collaborative environment where building long-term customer relationships is a priority. The agency values professionalism, integrity, and a strong commitment to customer care. Sales specialists are supported with training, tools, and guidance to help them grow their careers within the State Farm agency network.Role Description This full-time, on-site Sales Specialist role is based in Morgantown, WV. The Sales Specialist will engage with prospective and existing customers to understand their insurance and financial service needs, recommend appropriate State Farm products, and support customers through the application and onboarding process. Daily responsibilities include handling inbound and outbound calls, scheduling and conducting appointments, preparing quotes, and following up on leads generated through marketing activities and referrals. The role also involves providing ongoing customer support, processing policy changes, and assisting with billing or coverage questions. The Sales Specialist will collaborate closely with the agency team, participate in regular training and coaching sessions, and contribute to agency sales goals and customer satisfaction initiatives.Qualifications Strong Communication skills, including clear verbal and written communication and active listening.Customer Service skills with a focus on empathy, problem-solving, and building long-term relationships.Sales skills, including prospecting, needs-based selling, and closing, with a goal-oriented mindset.Training and Sales Management aptitude, such as willingness to learn, coachability, and potential to mentor others over time.Ability to work on-site in Morgantown, WV and maintain a professional, reliable presence.Comfort using computers, CRM tools, and office software to manage leads, quotes, and customer records.Prior experience in insurance, financial services, or retail sales is preferred but not required.High school diploma or equivalent required; additional education or relevant licenses are a plus. State-specific insurance licensing may be required and can be obtained with agency support.