Customer Support Specialist (Onsite - Denver)

About the RoleWe're seeking a Sales Support Specialist to join our growing team at GigSmart. This entry-level position offers an excellent opportunity to build your career in a fast-paced tech environment while providing essential support to our platform users. You'll be the bridge between our sales team and customers, ensuring seamless experiences for both workers and businesses on the GigSmart platform.Key ResponsibilitiesManage customer escalations with professionalism and empathyMaintain regular correspondence with workers and businesses using the GigSmart platformProvide account management support to ensure customer satisfaction and retentionComplete gig corrections accurately and efficientlyRespond promptly to customer questions and support ticketsCollaborate with the sales team to address customer needs and identify opportunitiesDocument customer interactions and maintain detailed records in our CRM systemQualificationsRequired:Bachelor's degree or equivalent experience in sales support and/or customer support experienceStrong written and verbal communication skillsAbility to remain calm and professional when handling difficult situationsDetail-oriented with excellent organizational skillsComfortable working in a fast-paced, tech-driven environmentPreferred:Previous sales or customer service experienceExperience with HubSpot or similar CRM platformsFamiliarity with gig-economy or marketplace platformsExperience with payroll-as-a-service or workforce management solutionsWhat We OfferCompetitive base salaryOpportunity to grow within a dynamic technology forward companyOpportunity for increased responsibilities and career advancementCollaborative team environmentComprehensive health and dental insurancePaid time offProfessional development opportunitiesAbout GigSmartGigSmart is an innovative technology company that connects businesses with qualified, on-demand workers for short- and long-term jobs nationwide across all industries. Our platform enables businesses to directly access workers in their area and manage schedules, communication, and payment processing all in one place. We make it easier for businesses to quickly find the workers they need, while providing flexible work opportunities for individuals looking to supplement their income.Our team is driven by Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning in our quest to make the world a better place.GigSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.