Senior Regional Operations Manager

We are seeking a seasoned Senior Regional Operations Manager to lead and scale day-to-day operations across a growing portfolio of Class A multifamily and mixed-use communities. This is a senior leadership role responsible for driving operational excellence, financial performance, and a best-in-class resident experience while supporting ownership’s long-term asset strategy. This role offers the opportunity to play a pivotal part in shaping operational strategy, building scalable systems, and supporting the continued growth of a high-quality multifamily platform.The Senior Regional Operations Manager will oversee Regional Managers and senior on-site leadership, implement consistent operating standards across the portfolio, and serve as the primary operational liaison between ownership and on-site execution. This role is ideal for a hands-on, strategic operator with deep Entrata expertise and a proven track record managing large, complex portfolios.Key ResponsibilitiesOversee all property operations across the portfolio, ensuring consistent execution of company standards and performance expectationsLead, mentor, and develop Regional Managers and senior on-site leaders; recruit and retain high-performing teamsDevelop, implement, and enforce SOPs across leasing, maintenance, facilities, and resident servicesPartner closely with ownership on budgets, forecasts, and ongoing operational performance trackingMonitor and drive key performance metrics, including NOI, operating expenses, leasing velocity, delinquency, and turnoverLead the operational components of acquisitions, dispositions, and management transitionsOversee leasing strategy execution, pre-leasing initiatives, and resident experience standardsCoordinate facilities operations, capital projects, preventative maintenance programs, and vendor performanceEnsure compliance with regulatory requirements, insurance standards, and risk management protocolsDrive process improvement, reporting, and system optimization within EntrataQualifications8+ years of progressive experience in multifamily property management or real estate operationsProven experience overseeing multiple assets and management teams; 1,000+ units requiredRequired: Hands-on Entrata experience, including reporting, workflows, leasing, and accounting coordinationStrong financial and operational acumen with direct budget and NOI accountabilityExperience with Class A, luxury, or mixed-use assets preferredExceptional leadership, communication, and organizational skillsApply today for immediate consideration or reach out to Aimee Long215-661-8834 x 106aimee@msbresources.comThis is an on-site position located in Madison, WI.