Luxury Watchmaker - REEDS Jewelers, Fenton

Watchmaker Opportunity At Reeds JewelersA New Landmark Store. A Timeless Career Opportunity.At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast's most dynamic markets.Fenton is a mixed-use development designed to elevate the retail experiencebringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community.The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (20242025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth.As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.We are seeking an experienced Watchmaker to join our growing team at Fenton. This is an exciting opportunity for a passionate craftsperson to join a luxury service environment, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting.Key ResponsibilitiesLuxury Timepiece Repair & ServiceDiagnose mechanical and automatic watch issues with precisionPerform comprehensive service and repairsProvide accurate repair estimates and service recommendationsMaintain detailed records of all repairs, services, and parts usedEnsure exceptional craftsmanship and adherence to brand standardsOperational ExcellenceCommunicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectationsMaintain and calibrate watchmaking tools, machines, and equipment to ensure optimal functionMonitor and manage inventory of watch parts, ordering as needed to support timely repairsForecast and organize repair workload to consistently meet performance expectationsSupport store operations with a collaborative, solutions-oriented approachClient Engagement & SupportPartner with the sales team to support client consultations and elevate the luxury service experienceServe as a brand ambassador for craftsmanship and technical excellenceThis team member must embody REEDS' core values:Integrity We live ethically and honestly in every moment and interaction.Performance Excellence We pursue success relentlessly and learn from every experience.Stewardship We honor the trust placed in us by our associates, clients, and communities.Professionalism We attract and grow exceptional talent through development and self-leadership.Entrepreneurial Spirit We embrace imagination, creativity, and forward-thinking action.Team Orientation We thrive through collaboration, shared goals, and mutual respect.Passion Our love for what we do drives extraordinary customer experiencesand makes it fun.