Associate Engineer- Endpoint Tech

POSITION SUMMARY:The Associate Systems Engineer (Endpoint Technology) is an entry-level role responsible for supporting the engineering, deployment, and management of enterprise endpoint devices, including desktops, laptops, and mobile devices (e.g., Zebra handhelds). This position works closely with senior engineers to maintain secure, reliable, and efficient endpoint management platforms and contributes to the lifecycle management of end-user computing devices.ESSENTIAL FUNCTIONS:Endpoint Device ManagementAssist in the deployment, configuration, and lifecycle management of PCs, laptops, and mobile devicesSupport endpoint management platforms such as Microsoft Intune, SCCM/MECM, or other Unified Endpoint Management (UEM) toolsHelp enforce device configurations, compliance policies, and security baselinesDocumentation & CollaborationDocument procedures, configurations, and troubleshooting stepsCollaborate with IT teams including Service Desk, Infrastructure, Security, and Application teamsProvide clear communication on issue status and resolutionsAutomation & Continuous ImprovementIdentify opportunities to improve endpoint deployment and management processesContribute to standardization and documentation effortsSecurity & ComplianceSupport endpoint security initiatives, including antivirus, encryption, compliance enforcement, and vulnerability remediationAssist with audits and ensure devices meet corporate security standardsHelp monitor and respond to security alerts involving endpoint devicesPatching, Imaging & DeploymentAssist with OS imaging, software packaging, and application deploymentsSupport patch management processes for operating systems and endpoint applicationsOperational SupportProvide Tier 1–2 support for endpoint-related incidents, service requests, and device issuesTroubleshoot hardware, software, and connectivity issues on end-user devicesEscalate complex technical issues to senior engineers as neededParticipate in scheduled on-call or after-hours support as requiredMobile Device SupportAssist with provisioning, staging, and troubleshooting Zebra mobile devices and related applicationsSupport mobile device management (MDM) solutions for device enrollment, configuration, and updatesWork with business units to ensure mobile devices meet operational requirementsALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS:Minimum Degree Required: Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent experience 0–3 years of experience in IT support, desktop support, or endpoint administrationBasic understanding of Windows operating systems and endpoint hardwareFamiliarity with endpoint management tools (Intune, SCCM/MECM, or similar)Basic knowledge of networking concepts (Wi-Fi, VPN, DNS)Strong customer service orientation and communication skillsKNOWLEDGE, SKILLS, AND ABILITY:Strong problem-solving and troubleshooting abilitiesAttention to detail and adherence to processesWillingness to learn and grow technical skillsEffective communication and teamworkAbility to manage multiple tasks in a fast-paced environmentTRAVEL REQUIREMENTS:n/a PHYSICAL REQUIREMENTS:Regularly completes computer work and sits.Occasionally walks and stands.Seldomly or never lifts up to 50lbs.INDEPENDENT JUDGEMENT:Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.Full Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.Bass Pro Shops