SolaceMiddlewareAdministrator

About UsLTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visitTitle: Solace Middleware AdministratorLocation: Irving, Tx (Hybrid)Technical SkillsFor Technical Specialists Solace only Middleware Administration Messaging IBM MQ SolaceOperating Systems Unix Server Administration LinuxDatabase Knowledge Oracle MongoDB SQLDevOps Automation CICD pipelines Jenkins Git automation scriptingCloud Containerization ECS Elastic Container Service Kubernetes DockerMonitoring Observability Elastic Search AppDynamics monitoring toolsNetworking Connectivity configuration network troubleshootingSecurity TLSSSL configuration certificate management secrets managementTools Platforms JIRA Confluence RLM Release Lifecycle Management Starfleet IRIS CASScripting Shell scripting automation scripts PythonInfrastructure Planning Capacity planning performance tuningOperational SkillsITIL Processes Incident Problem Change and Release ManagementL3 Production Support 24x7 support operationsInfrastructure Maintenance Patching upgrades security fixesSSH and Custom Scripting Command line operations automationResiliency Testing Failover testing disaster recoveryDocumentation Runbook creation architecture diagrams knowledge managementCompliance Audit Regulatory compliance audit readiness evidence captureRoot Cause Analysis Postmortem reviews problem solvingSLASLO Management Performance tracking metrics reportingSoft SkillsProblem Solving Analytical thinking troubleshooting complex issuesCommunication Clear escalation protocols stakeholder managementCollaboration Cross functional teamwork across application infrastructure cybersecurity network database and vendor teamsDocumentation Comprehensive technical writingContinuous Improvement Identifying efficiencies eliminating recurring issuesPredictive Operations Identifying risks and failure patterns before incidents occurBusiness Impact Analysis Understanding and communicating business implicationsKey Responsibilities1 Service Support Operational ManagementProvide end-to-end build and operational support for Data In Motion supported technologies across all environments and regions 24x7Support messaging integration for Tibco only As a Service monitoring observability CDX and other supported platformsCover onboarding monitoring incident and change support resiliency reporting and ticket coordinationCollect and review support metrics performance against required SLAs SLOs and risk heatmapsReview and maintain service escalation and communication protocolsMaintain service runbooks and BAU runbooks as current version controlled operational assetsEnsure correct handover of projects transitioning from project status to production supportOperate under consistent SLAs controls and governance standards across all platformsMonitoring Incident ManagementRealtime monitoring of health throughput latency errors and resource usageRespond to incidents outages and system degradationPerform proactive health checksConduct automated root cause analysis RCATroubleshoot issues including message backlogs JVM issues memory leaks and connectivity failures247 monitoring of platforms queues topics JVMs brokerscorrelation and anomaly detectionBreak fix and service restorationTriage and resolve incidents escalate within SLA when issues cannot be resolvedCollect and validate business impact for major SEV 1 SEV 2 and SEV 3 incidentsCreate and track problem records with Problem Management and close them within SLAParticipate in or lead thorough root cause analysis and postmortem review callsReview all tickets including major incidents to identify efficiencies and continuous improvement opportunitiesResolve production disruptions including configuration issues compliance issues job failures data delays connectivity issues broker queue topic issues transformation failures and service degradationKPIs Reduce MTTD Mean Time to Detect Reduce MTTR Mean Time to Resolve 95 first touch resolution performance.Benefits/perks listed below may vary depending on the nature of your employment with LTM (LTIM):Benefits And PerksMedical Plan Covering Medical, Dental, VisionTerm and Long-Term Disability CoveragePlan with Company match.InsuranceTime, Sick Leave, Paid HolidaysPaternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Safe Return To OfficeIn order to comply with LTM s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTM s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTM s applicable processes.