Lottery Video Technical Support Specialist 1

Nature of Work This job opportunity will not be in the classified service and will not be covered under the Administrative Rule of the WV Division of Personnel. * Located at Lottery Headquarters, this position will be day, evening, and/or midnight shift. Under general supervision, this position will provide technical support over the telephone with end users such as racetrack personnel, limited video lottery retailers, limited video lottery operators, video lottery audit staff, and video lottery security staff on video lottery machine hardware and software problems that occur in the field. Performs the first level of problem determination with the objective of resolving as many problems as soon as possible. Directs the calls to appropriate technical staff when the first level fails. Answers questions regarding video lottery installations, setups, error messages, status, and downtime. Will be responsible for monitoring the video lottery central gaming system. Preference will be given to those with knowledge of current Windows operating systems and Linux. Must complete nightly processing on the Lottery's internal control system (ICS) for the Lottery on-line drawing. Travel will be required when operating at the backup data center. Must have good communication skills. Applicants are subject to an extensive background investigation by the WV Lottery Security Division. No person shall be appointed, employed, or continue to serve in any position or employment with the commission who has been convicted of any violation of the lottery law or of any felony or any crime related to theft or gambling. The commission shall remove or discharge any person so convicted. Click The APPLY Link To Apply Online. Minimum Qualifications Training: High school diploma or the equivalent. AND Experience: Two (2) years of full-time or equivalent part-time paid experience working in information technology and/or systems operations. OR Substitution: Coursework in computer science from an accredited college or university may substitute for the required experience at a rate of twelve (12) semester hours for every one (1) year of experience. AND Special Requirements: Background and credit investigation and security clearance required for employment. Other Information The West Virginia Lottery offers a great benefit package that includes 12 paid holidays, insurance and flexible benefits, ample annual and sick leave accrual, flexible work schedules, an optional 457 deferred compensation retirement plan and more.