Director of Rooms

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Director of Rooms at Embassy Suites by Hilton Convention Center! Primary Purpose The Director of Rooms is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Manages the day to day and oversees Front Desk and Housekeeping responsibilities. FEATURED BENEFITS: Medical, Dental, Vision, Life and Disability Insurance FSA Employee Assistance Program 401K and ROTH 401K Growth opportunity Paid Time Off Sick Time Off Essential Responsibilities: Directs the delivery and measurement of guest services within assigned departments consistent with the enterprises core service standards. Conducts sign-off of all Service Standards by position. Ensures the maintenance and execution of best-in-class service and drives results through staff professional development and appropriate training programs that monitors results through evaluation, inspection, and analysis. Interfaces with team members frequently and keeps open communication in order to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level. Provides vision and direction for department management for all assigned departments. Mentor department leadership and establishes the parameters that empower and develop managers/supervisors with the authority to accomplish the duties of their assigned positions. Prepares department leadership for succession through development of key identified areas. Tour the front desk and housekeeping departments daily, making adjustments as needed via department heads. Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. Performs other duties as assigned to support the efficient operation of the hotel. Education and Experience Requirements: Bachelors Degree required. Minimum of one year of front office management experience in the hospitality industry, preferred. Excellent technical skills to include MS Office, PMS system, Dephi and Oracle. Bilingual English / Spanish a plus. Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.