Facilities Manager

Key Responsibilities:PLANNINGFacilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers. RELATIONSHIP MANAGEMENTManage the relationship with site colleagues, Client and JLL leadership (corporate and site), and service delivery partners. Ability to be flexible and work with a diverse team(s)FINANCIAL MANAGEMENTMonitor expenditure, analyze variances and trends, and implement action plans and year-end forecasting results, working in collaboration with JLL CEOs to improve performance. Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM / Site Lead. PERFORMANCE MONITORING AND REPORTINGSupport efficient and effective practices across the global networksPrepare and publish performance reports at agreed intervalsIndicate divergence from agreed targets and monitor remediation, Highlighting successes and failuresLead the development of the KPIs to deliver the right services at the correct costs and qualitySupporting JLL Center of Excellence and Central Team Functional Leads:Participate as a team member, subject matter expert, or team leader as and when required to support Central TeamMeet timelines and targets set by COEAssist divisions/regions with site-level socialization and buy-in as neededSupport FM with non-standard requests from the Client. Support the coordination and management of custodial functions for the site(s)Coordinate with local contractors and vendors to repair and maintain the JLL equipment. Complete reports and perform other administrative duties as required. Education And ExperienceBachelor’s Degree in a relevant discipline or equivalent industry experience in a management role (5 years minimum). Sound track record with a minimum of 5 years of Facility/Project Management experienceExperience in managing /working with multi-disciplinary teamsAble to demonstrate a professional career and subject matter expertise within IFM/Soft ServicesKnowledge, Skills, And AbilitiesAcademically/professionally qualifiedAble to demonstrate you have successfully managed change and been instrumental in itAbility to develop services and implement new policies and strategiesFirst-class interpersonal skills are required to develop effective relationships throughout the business. Proven financial management and analytical skills to ensure the cost-effective delivery of business services across the Client. Ability to work under pressure to deliver against deadlines or unexpected changes at client site(s)Able to manage and be flexible in a fast-changing environment and communicate positive advantages of changeAble to translate customer needs into action and meet the needs of the customerAble to ensure business continuity and develop appropriate business contingenciesAble to create and implement the strategy in own work areaBe visible beyond peersAble to create/promote an environment in which JLL core values are valued throughout the organization, leading by example in these values. A proven manager, able to develop, motivate and lead teams to delivery of business goalsEnsure alignment with other JLL Operational business unitsCan advise and influence senior management and colleagues, to ensure high performanceAble to identify and document best practice procedures relating to own work areaDetailed understanding of Facilities Maintenance marketplace, particularly the delivery of hard and soft servicesAbility to be able to anticipate, identify and resolve problems in a proactive, constructive, and creative fashionDemonstrate sound commercial judgment. Proven financial management experienceHave a track record of sustaining effective relationships with customers and external and internal service providersAbility to communicate at all levelsExcellent knowledge and understanding of customer needs. Sound commercial awarenessProven experience of bottom-line focus and ability to implement in own work area to demonstrate costs savings and efficienciesUnderstanding of the JLL business and knowledge of business drivers and objectives. Measurable ObjectivesSafety ComplianceKPI ComplianceClient Customer Satisfaction SurveyMultiple Training ProgramsManagement of the CBA represented the grievance and discipline process. Understanding of Environmental Health & SafetyOSHA, State, and Local Regulatory ComplianceHAZMAT (Hazardous Material) ComplianceCommodity Resource ManagementEnvironmental Compliance InitiativesISO Compliance