Customer Associate
About the RoleWe’re looking for a customer-focused, solutions-driven Customer Associate to join our team. In this role, you’ll be the first point of contact for our customers—helping to solve problems, manage orders, and build strong, lasting relationships. You’ll partner closely with internal teams and customers to deliver a seamless experience, identify opportunities to add value, and help position us as a supplier of choice. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering great service, this role is for you.What You’ll DoDeliver Exceptional Customer ExperienceServe as the primary contact for customer inquiries, orders, and supportProvide timely, accurate, and solutions-oriented serviceBuild strong relationships and understand customer needs and goalsIdentify opportunities to enhance customer satisfaction and grow businessManage Orders & Drive EfficiencyAccurately enter and manage customer ordersPartner cross-functionally to ensure smooth order fulfillmentUse systems and tools (including ERP platforms like SAP) to track and manage activitySupport Continuous ImprovementIdentify ways to streamline processes and improve efficiencyContribute to a culture of continuous improvement and operational excellenceStay informed on products, industry trends, and customer needsChampion SafetyFollow all safety policies and contribute to a safe work environmentWhat You BringExperience in a fast-paced customer service, operations, or supply chain roleStrong communication and problem-solving skillsAbility to balance customer needs with business prioritiesDetail-oriented with strong organizational skillsProficiency in Microsoft Office (Excel, Outlook, Word)Experience with SAP or similar systems is a plusAssociate’s or Bachelor’s degree preferredWhy Join UsOpportunity to build strong customer relationships and make a direct impactCollaborative, team-oriented environmentExposure to supply chain and operations within a global organizationOngoing learning and development opportunities