Associate Application Support Analyst / Desktop Support / End User Support
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Required Skills3+ years of Desktop/Application Support experienceStrong PC, Laptop & Mobile Device SupportMicrosoft 365 (Office 365), Exchange Online, Active Directory & Azure ADWindows OS and end-user supportMandatory experience supporting users in a BioPharma/Pharmaceutical/Life Sciences environmentITSM ticketing experience (Freshservice/ServiceNow preferred)Excellent troubleshooting and customer support skills