Floor Associate

Job Description Department: Electronic GamingDivision: LLC, Wholly owned by The Shawnee TribeJob Title: EG Floor AssociateGeneral Definition: Responsible for providing a high degree of courteous service to guests during their entertainment experience.Supervision Received: SupervisorSupervision Exercised: N/AEssential Job Functions: Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations (e.g. cashier locations, dollar bill acceptor locations, top prize payoffs) Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management. Identify top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest. Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel. Perform other job related duties as assigned.MINIMUM QUALIFICATIONS;Education:High School Diploma or GEDTraining and Experience: Six (6) months of EG Gaming Experience PreferredKnowledge, Skills and Abilities: Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies. Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy. May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing. Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly. Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties. Must be able to work in a casino environment where second hand smoke and flashing lights are present Must be able to work in a smoke filled casino environmentLicenses/Certifications/Other: Must be able to complete pre-employment drug test with a negative result Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions