Store Leader (Store Manager)

#EnterTheGame - Activate, coming soon to Miami, FL (Kendall)Activate: What We DoActivate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.Job DescriptionEnter The RoleThis isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.This job posting is for our new store location in Miami (Kendall). This is a full-time, permanent position at our store located at Unit 317, 8888 SW 136th Street, Miami, FL 33176.Core ResponsibilitiesOperations and MaintenanceOversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may ariseCreate a lasting experience with customers and ensure their satisfaction is a top priorityEffective understanding of key performance indicatorsHelp maintain brand consistency through positive customer experiences and local event involvementPerform regular general inspections of front desk and gaming areasPerform daily cleaning and maintenance duties in compliance with company standardsResponsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may existProvide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvementOversee the day-to-day maintenance process flow required for the facilityAudit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending productsTeam LeadershipScheduling duties, as required, to ensure peak periods are properly staffedLeading in the hiring of new employees and creating a talent pipelineManaging performance of employees, including accountability coaching and developmentParticipate in planning meetings to prepare and roll out various training and initiativesIdentify and implement improvements when necessary and provide updates to the team to enhance customer experienceQualificationsDemonstrated leadership ability with 2 years of experience in a customer facing environmentDemonstrated strengths in collaborative team environmentsAbility to foster strong relationships with customers and employeesExcellent communication skills, including listening, and oralProficient in the use of hand and power toolsProficient in Microsoft Office and related softwareMultitasking in both leading teams and operational performanceHighly organized in managing competing prioritiesWorking EnvironmentCapacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogWearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsMust be willing to work various shifts starting as early as 8 am and ending as late as 1 am Perks That Power Our PeopleCompetitive salary 401(k) and Benefits (medical, dental, vision, and basic life insurance) Employee Assistant Program (EAP)Paid time offOngoing learning and training with a focus on technology and innovationFree game play and employee discountsFun and dynamic work environmentCasual and comfortable dress codeOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position. Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.