Imaging Associate

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization At Close the Loop Renewed Solutions, we're not just committed to providing top-tier refurbished devices - we're also passionate about protecting the planet. As an environmentally conscious company, we take pride in giving electronics a second life, significantly reducing e-waste, and contributing to a more sustainable future. Our team thrives in a collaborative, friendly, and inviting culture where work-life balance is a priority. As one of the largest HP partners worldwide, we're experiencing rapid growth, and there's never been a better time to join us. Become a part of our dynamic, forward-thinking team and help us drive positive change, one device at a time! Position Imaging Operator Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Description Looking for a new start with a growing company? Close the Loop Renewed Solutions is seeking an Imaging Associate ! At Close the Loop Renewed Solutions, we're not just committed to providing top-tier refurbished devices - we're also passionate about protecting the planet. As an environmentally conscious company, we take pride in giving electronics a second life, significantly reducing e-waste, and contributing to a more sustainable future. Our team thrives in a collaborative, friendly, and inviting culture where work-life balance is a priority. As one of the largest HP partners worldwide, we're experiencing rapid growth, and there's never been a better time to join us. Become a part of our dynamic, forward-thinking team and help us drive positive change, one device at a time! We Offer: Starting at $16 an hour, DOE Generous Paid Time Off (PTO) Company paid holidays Two paid floating holidays to celebrate days that matter most to you Comprehensive benefits package including Medical, Vision, and Company-paid Dental coverage 401(k) plan with company match to help you plan for the future In this role, the Imaging Associate will prepare, configure, and deploy operating systems to laptops and desktops using MDT and USB-based tools. You will ensure each device is properly imaged, updated, tested, and documented before it moves to the next stage of deployment or resale. As a new team member at Close the Loop, you will be trained to: Prepare devices (hardware checks, BIOS configuration, network readiness) Deploy OS images using MDT/PXE/USB Install and verify all required drivers and firmware Troubleshoot hardware and functionality issues, including: Keyboard Mouse Microphone Camera Audio Display Network connectivity Maintain accurate logs, documentation, and device inventory Read and understand policies, procedures, and training materials. Assist in daily housecleaning activities to ensure your work environment is clean, orderly, and free of slip/trip hazards. As a new Team member, you will contribute by: Experience with MDT/SCCM or similar imaging tools Understanding of Windows deployment (WIMs, drivers, boot media) Ability to diagnose driver and hardware issues Familiarity with vendor tools (HPIA, Dell Command, Lenovo System Update) Strong attention to detail, time management, and documentation skills Passing a background check and drug test. Performance Expectations (KPIs): Successfully image up to 80 devices per day Maintain 100% driver/firmware compliance Ensure 100% accurate documentation (serials, results) Resolve common issues within 3-5 minutes, escalate further issues to supervisor Follow all SOPs with zero unauthorized deviations Work Environment: Climate-controlled technical lab Frequent standing and device handling Lift and handle computer equipment safely (up to 30 lbs) Fast-paced, production-focused environment Physical Requirements Ability to stand for extended periods Ability to lift 20+ lbs Ability to pass a background check and drug screen Schedule: Monday-Friday, 8:00 AM-4:30 PM This position is fully onsite and requires daily presence at our facility. Remote or hybrid work arrangements are not available for this role. Apply Today! Join us in making a meaningful difference for our planet and future generations! This position is currently accepting applications.