Patient Coordinator (PRN)

OverviewAre you looking to make a difference in healthcare? Look no further!MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We're a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.Facility: OrthoCarolina GastoniaLocation: 870 Summit Crossing PlPosition Type: PRNWork Schedule Details: As needed to cover PTO during the week and on weekends. All hires must be able to attend 7 days of training during the week (M-F).ResponsibilitiesIn this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center's behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients' financial responsibility at time of service, and other front office/desk duties as necessary.QualificationsEducation:High School Diploma or equivalent Prior Experience: 0 - 2+ years of experience working in a customer support role or hospitality fieldSpecial Qualifications: Strong customer service background and focusProfessional written and verbal communication skillsWorking knowledge and ability to perform accurately and efficiently on computerDemonstrated ability to multi-taskAbility to work in a fast-paced environmentPreferred Skills/Experience: Experience working in a physician practice or other type of medical services officeKnowledge of medical terminologyPrior patient collections experience in a medical settingMedical records experienceBachelor's DegreeCompany MessageAbout MedQuest ImagingFounded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.