Manager, Customer Service

What you’ll need to succeed as a Manager, Customer Service at XPOMinimum qualifications:4 years of experience in customer service 2 years of experience in a warehousing or distribution center environmentKnowledge of warehouse and transportation operationsExperience with Microsoft OfficePreferred qualifications:Bachelor’s degree in a related fieldAvailable to travel up to 75% of the time to various sites in the area2 years of supervisory/managerial experienceExperience with EDI and TMW softwareKnowledge of transportation operations and driver management Exceptional customer service skillsKnowledge of DOT and FMCSA regulations About the Manager, Customer Service jobPay, benefits and more:Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 of PTO over your first year  9 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan  What you’ll do on a typical day:Monitor execution of all process steps and taking necessary corrective actions  Communicate with primary customers to obtain feedback and grow the business  Review financial reports for root causes of variances and resolution  Train and Coach Staff  Ensure processes, procedures, documentation and training is in place for new business Participate in various continuous improvement activities beyond their team About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.  We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.  The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  Review XPO's candidate privacy statement here.