Lead Developer (Salesforce)

What You’ll Do• Customer Advocacy: Act as the technical point of contact for the customer, translating business requirements into scalable technical designs.• Technical Delivery: Lead the development of custom solutions using Lightning Web Components (LWC) and manage complex Integrations between Salesforce and external systems.• Sustainment Management: Oversee the daily balance of production support (bug fixes) and minor enhancements. You’ll ensure the platform remains stable while continuously evolving.• Service Excellence: Deep dive into Service Cloud and Enhanced Chat configurations to optimize the agent and customer experience.• Process & Reporting: Own the "Sustainment Playbook." This includes tracking SLAs, managing deployment pipelines, and documenting technical debt and process improvements.• Mentorship: Provide technical governance and code reviews for the offshore/onshore development team to ensure high-quality standards.What We’re Looking For• Salesforce Expertise: Strong background in Salesforce development with a focus on LWC, Apex, and asynchronous processing.• Cloud Specifics: Proven experience implementing and supporting Service Cloud and Enhanced Chat (standard or via Omni-Channel).• Integration Specialist: You know your way around REST/SOAP APIs and middleware; strong experience in troubleshooting failing integrations• Sustainment Mindset: You understand that support is about more than just closing tickets—it’s about root cause analysis, preventing recurring issues, and maintaining system health.• Communication Pro: Ability to explain "why" a technical approach matters to non-technical stakeholders.• Documentation Rigor: You take pride in clear technical documentation, architectural diagrams, and concise status reporting.