Client Experience & Operations Associate

Key Responsibilities Client Service & Relationship Management Serve as a primary point of contact for client inquiries and service requests. Conduct client risk profile analyses to ensure investment strategies align with client goals. Assist in preparing and delivering comprehensive financial plans using our planning software. Support client retention initiatives, appreciation events, and special projects. Operational & Compliance Projects Conduct client fee analysis for advisory accounts to identify opportunities for appropriate adjustments. Review and analyze opportunities to transition brokerage accounts to fee-based structures. Ensure CRM (Redtail) is accurately maintained with detailed notes and activity tracking. Evaluate office policies, workflows, and procedures to improve operational efficiency. Business Development & Marketing Support Collaborate with our marketing team to develop new ideas for client growth and retention. Assist in managing RetirementRoad.com, ensuring content is current and client-focused. Help coordinate prospecting events and client appreciation gatherings. Professional Development & Research Conduct product and investment research to support recommendations. Work toward obtaining industry licenses (SIE, Series 7) with sponsorship and study costs fully covered by the firm.