Solutions Architect
Solutions Architect Customer Success Technical Consulting Implementation Enterprise AIAs a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role blends technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes. You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success. Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities. This is a hybrid role: includes travel to customer sites across the US as needed to support onboarding, implementation, and strategic account planning.Responsibilities:Lead technical onboarding and deployment for customers, ensuring a smooth go-live experienceGuide customers through configuration, integrations, and best practices for optimizing our platformAct as a technical project manager, aligning internal teams and customer stakeholdersServe as the primary technical point of contact for assigned accountsProactively monitor product adoption and drive best practices to maximize value realizationIdentify and mitigate technical risks and adoption blockersConduct technical health checks, optimization reviews, and advisory sessionsTroubleshoot complex issues, collaborating with Technical Services, Product, and EngineeringAdvise on workflow optimization, automation, and performance improvementsProvide product feedback to influence roadmap and featuresPartner with AEs to identify expansion opportunitiesSupport renewal discussions by demonstrating business impact and success metricsBuild strong relationships with customer IT teams, architects, and executive stakeholdersQualifications:5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software companyStrong experience with customers and complex technical productsDeep understanding of system integrations, APIs, security, and IT infrastructureProject management experience – guiding multiple stakeholders through complex implementationsExcellent problem-solving skills and ability to troubleshoot technical challengesEffective communication of technical concepts to both technical and non-technical audiencesDemonstrated ability to design end-to-end solutions by mapping customer needs to software capabilitiesNice to haveFamiliarity with Kubernetes, Docker, and container infrastructureExperience with AI, automation, workflow, or enterprise SaaSPython scripting or coding experience is a plusUnderstanding of cloud platforms and modern deployment architecturesBackground in regulated industries (finance, healthcare, government)Experience with Intelligent Document Processing (IDP) or Document Processing AutomationHow to ApplyInterested in this position? Please submit your resume and cover letter through the application portal.The Rolling Ball Stratford-upon-Avon, United KingdomLogicMonitor 500 W 2nd St Suite 1750, Austin, TX 78701, USAStay Updated with TechBrainsGet the latest tech news, tutorials, and updates delivered to your inbox.#J-18808-Ljbffr