Mission Engineer - Cincinnati

Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Your ImpactThis isn't a relationship management role - it's an ownership role. In this embedded, agency-facing role, you will serve as the primary owner of customer outcomes within a strategic account, supporting the end-to-end lifecycle of Axon's ecosystem. You will help bring together deployment, technical execution, adoption, and executive engagement into a cohesive experience that reduces complexity and improves consistency. Acting as a key onsite partner, you will contribute to operational excellence, support adoption across the Axon platform, and help agencies realize measurable impact from their investment. The result: measurable impact, stronger partnerships, and customers who stay and grow with Axon.What You'll DoLead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic accountSupport multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflowsServe as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO)Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysisContribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress trackingBuild and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussionsDrive adoption and value realization, helping ensure solutions are effectively integrated into agency workflowsShare customer insights and feedback with Product and Engineering to help inform improvementsIdentify and support expansion opportunities, partnering with Sales on long-term account strategyTrack and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolutionSupport Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment earlyMaintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needsWhat You BringExperience in customer-facing technical roles, program management, or complex deployment environments (typically 8+ years, but we encourage applicants with varied experience to apply)Comfort working across technical and operational domains, including hardware, software, networking, or integrated systemsStrong communication skills, with the ability to engage with both technical teams and senior stakeholdersExperience supporting cross-functional programs or initiatives with multiple stakeholdersInterest in helping organizations adopt new technologies and improve workflowsA thoughtful, problem-solving mindset with the ability to navigate ambiguity and prioritize effectivelyAbility to work independently while also collaborating closely with cross-functional teamsCommitment to delivering a strong customer experience and building trusted relationshipsAbility to obtain and maintain CJIS compliance and adhere to security standardsLocation: This position is based out of the greater Cincinnati area, working at customer sites 4 days per week with some travelBenefits that Benefit YouCompetitive salary and 401(k) with employer matchDiscretionary paid time offPaid parental leave for allMedical, dental, and vision plansFitness programsEmotional and mental wellness supportLearning and development programsAnd yes, we have snacks in our officesDon't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.