Business Systems Analyst (CPQ)

Job ID NumberR3644Employment TypeFull timeWorksite FlexibilityRemoteJob SummaryAs the Senior IT Business Systems, you will support Salesforce, particularly in Marketing and Sales processes, and ideally possess hands-on experience with Salesforce CPQ (Configure, Price, Quote).Job DescriptionWe are seeking a Senior IT Business Systems Analyst with a strong background in Salesforce to join our dynamic team. The ideal candidate will have proven expertise in supporting Salesforce, particularly in Marketing and Sales processes, and ideally possess hands-on experience with Salesforce CPQ (Configure, Price, Quote). This role will be full-time and on-site. What You'll DoIdentify and document business needs and requirements through interviews, workshops, and researchDevelop and maintain functional specifications and ensure alignment with business objectivesFacilitate communication between stakeholders and technical teams to ensure clear understanding and successful implementation of solutionsAnalyze and improve existing processes to enhance efficiency and effectivenessEvaluate and recommend technological solutions that align with business goals and improve overall performanceCollaborate with Marketing and Sales teams to understand their processes, challenges, and objectivesAnalyze business requirements and translate them into technical specifications for Salesforce solutionsDesign and document workflows, process improvements, and system enhancements to support Marketing and Sales functionsImplement and configure Salesforce CPQ solutions, including product catalogs, pricing rules, and quoting processesOptimize CPQ workflows to streamline sales operations and improve quote accuracyProvide training and support to users on CPQ functionalities and best practicesLead and manage Salesforce-related projects, including system upgrades, new feature implementations, and integrationsCoordinate with cross-functional teams, vendors, and stakeholders to ensure successful project deliveryMonitor project progress, manage timelines, and address any issues or risks.Develop and maintain Salesforce reports and dashboards to provide insights into Marketing and Sales performanceAnalyze data to identify trends, opportunities, and areas for improvementEnsure data integrity and accuracy within the Salesforce systemCreate and maintain comprehensive documentation for Salesforce configurations, processes, and proceduresConduct training sessions and develop user guides to support Salesforce adoption and usageRequiredWhat You'll NeedMinimum of 5 years of experience as a Business Systems Analyst, with a focus on SalesforceProven experience working with Marketing and Sales teams to support and enhance Salesforce solutionsStrong expertise in Salesforce CPQ, including configuration, implementation, and supportIn-depth knowledge of Salesforce CRM and CPQ functionalitiesExcellent analytical and problem-solving skills, with the ability to translate business needs into technical solutionsStrong project management skills, with experience leading and managing Salesforce projectsExceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsBachelor’s degree in Information Technology, Business Administration, or a related fieldPreferredSalesforce certifications (e.g., Salesforce Administrator, Salesforce CPQ Specialist) are highly desirable Experience with other Salesforce clouds (e.g., Service Cloud, Marketing Cloud) is a plusPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.