Automotive Service Advisor - Cumberland Kia

Service Advisor - Cumberland Kia Full-Time | Competitive Pay + Performance Based Bonus Cumberland Kia is growing, and we're looking for a high-performing Service Advisor to join our team. If you're someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience-this is a great opportunity to build a long-term career. What You'll Do: Greet customers promptly and professionally in the service lane Listen to customer concerns and accurately document vehicle issues Recommend maintenance and repairs based on manufacturer guidelines Provide clear communication and updates throughout the service process Present and explain repair estimates, including upsells when appropriate Coordinate with technicians to ensure efficient workflow Deliver a high level of customer satisfaction and build lasting relationships What We're Looking For: Previous automotive service advisor experience preferred (Kia experience a plus) Strong communication and customer service skills Ability to multi-task and stay organized in a fast-paced environment Sales-minded with a focus on providing value to the customer Familiarity with dealership systems (CDK, Xtime, etc.) is a plus Positive attitude, team player, and self-motivated What We Offer: Competitive pay plan with strong earning potential Performance-based bonuses Health, dental, and vision insurance Paid time off and holidays 401(k) Ongoing training and career development A supportive, team-oriented environment Why Cumberland Kia? We're committed to building a team that takes pride in what they do. Our service department is growing, and we're focused on creating an efficient, customer-first experience-backed by the tools, training, and leadership you need to succeed. Ready to take the next step in your automotive career? Apply today and join the Cumberland Kia team.