Distributor Operations & Support Specialist
Company DescriptionIntrex delivers Rythmos, an advanced wearable and sensor-based safety solution used in senior living communities nationwide. Our platform combines hardware, installation, and software to improve safety and response outcomes.We work with distributor partners who install and support Rythmos in the field. Their success directly impacts installation quality and customer experience.We are seeking a Distributor Operations & Support Specialist to help train, support, and coordinate distributor installation teams.This is an execution-focused role with strong growth potential.Role DescriptionThis is a full-time position for a Distributor Operations & Support Specialist based in Reston, VA. The Distributor Operations & Support Specialist will support distributor partners during onboarding, installation, and early-stage troubleshooting.This role requires strong organization, excellent customer service, and the ability to learn technical systems quickly.You will become highly knowledgeable in Rythmos hardware and installation standards and serve as a key point of contact for distributor install teams.Key functions include:Distributor Onboarding SupportAssist with onboarding new distributor teamsSupport training sessions (virtual and in-person)Help maintain and update training materialsTrack distributor certification and training completionInstallation SupportRespond to distributor installation questionsTroubleshoot basic hardware and configuration issuesEscalate more complex issues to internal technical teamsDocument recurring install challengesInstallation CoordinationTrack distributor installation schedulesMonitor install readiness checklistsEnsure documentation is completed properlyHelp enforce installation standardsField Feedback & DocumentationCapture field feedback from distributor teamsMaintain organized records of recurring issuesIdentify patterns that may indicate product or training gapsQualifications2–5 years experience in technical support, operations, coordination, or similar roleStrong organizational skills and attention to detailExcellent written and verbal communication skillsTechnical aptitude and willingness to learn hardware + software systemsAbility to troubleshoot methodically and stay calm under pressureComfortable working in-office in Reston, VAAbility to travel up to 25%, if neededPreferred:Experience supporting field technicians or installersExperience in IoT, telecom, healthcare tech, security systems, or similar environmentsExperience working with channel partners or distributors