Call Center Representative

Job OverviewWe are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures.To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company's policy and services. This will help you to troubleshoot any issue faced by the clients faster.If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away!RequirementsMake and attend necessary phone calls - inbound and outbound calls.Provide the required information to the customersResolve any queries regarding the services of the companyProvide excellent services and ensure customer satisfaction by solving customer queries as soon as possibleSearch for the sales opportunities as they arise and make full use of itIdentify potential customers and make the necessary sales pitchMaintain cordial relationships with customersMaintain database by updating customer information on daily basisExplain new features to the customers and answer their questionsWrite communication scripts for inbound callsKeep the team informed about customer calls and demos on a regular basisBachelor degree in Business Administration or relevant field2 years of experience of working as a Customer Services Representative or Call Center RepresentativeProficient in English with extraordinary communication and interpersonal skillsFamiliar with CRM like Zoho, Hubspot or SalesforceKnowledge of MS OfficeEfficient in achieving targetsShould be a team playerExcellent organizational skillsGood decision making abilities