Helpdesk Engineer

Benefits:401(k)Bonus based on performanceDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentCNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.Key Responsibilities Troubleshoot and resolve common client issues including:Email, Outlook, and Microsoft Office problemsPrinter and imaging issuesUser accounts, password resets, and workstation setupBasic server and network-related tasks (with guidance)Provide support through:Remote assistancePhone supportOnsite client visits as neededTravel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)Document work thoroughly in tickets and follow established processesEscalate advanced issues to Tier 2/Tier 3 engineers when needed Skills & RequirementsCompTIA A+ (preferred but not required if actively pursuing)Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)Strong communication skills when explaining technical issues to clientsWillingness to learn, take direction, and grow into a more advanced roleCustomer service experience or any client-facing role strongly preferredReliable transportation for onsite visitsAbility to work additional hours when neededStrong attention to detail and a positive, solutions-focused attitudeFamiliarity with Microsoft Office and ticketing/CRM systems is a plusWhy Join CNR Technologies?We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech—you’re part of a team that invests in your growth and celebrates your success.We offer:Competitive salary based on experienceRemote flexibility with onsite visits only as neededPerformance-based raises and bonusesGenerous and flexible paid time offCompany medical reimbursement benefitCompany-funded IT training and certification programsExposure to the latest technologies and real-world environmentsA supportive team that wants to see you advanceCompensationSalary will be competitive and commensurate with experience.Please Include Your Preferred Salary Range When Applying.Equal Opportunity EmployerCNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.Flexible work from home options available.