Help Desk Support Service Specialist - Intermediate

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ASRC Federal Technology Solutions is looking for an experienced Help Desk Support Service Specialist - Intermediate to support the Army Contracting Command (ACC) CIO G6 at Redstone Arsenal, AL. The technician provides Tier 1 and Tier 2 desktop support services for Windows 11 devices. The technician will assist with lifecycle management including re-imaging laptops and desktops to standard baselines as directed by the Regional Network Enterprise Center (RNEC), supporting both NIPR and SIPR networks and standalone systems.The technician will also assist with mobile device troubleshooting, printer/scanner support, and updates to asset/configuration management systems. Working within Microsoft Entra ID (formerly Azure Active Directory), Microsoft Intune, and Microsoft 365, the specialist will troubleshoot and resolve issues across a variety of devices. They will also support software patching above baseline requirements and participate in escalated support efforts across teams.Key ResponsibilitiesTroubleshoot and resolve IT issues for Windows 11 desktops and laptopsRe-image devices according to RNEC baseline configuration standardsSupport mobile device troubleshooting and setup (iOS, MiFi)Provide support for printers, scanners, and miscellaneous IT devicesApply patches to software classified as above-baselineUtilize Microsoft Entra ID, Microsoft Intune, and Microsoft 365 to administer and troubleshoot user environmentsWork within an IT ticketing system (e.g., ServiceNow) to log and resolve incidentsUpdate asset and configuration databases for hardware lifecycle changesCollaborate with internal teams to escalate and resolve complex issuesObtain Computer Imaging/Reimaging Certification within 30 days of hire (training provided)Basic QualificationsBachelor’s degree in a related field from an accredited institutionMinimum of 3 years of IT infrastructure and support experienceExperience with:Windows 10/11 troubleshooting and supportMobile devices (iOS, MiFi)Printers, scanners, and peripheral device supportMicrosoft Entra ID (Azure AD)Microsoft IntuneMicrosoft 365ITSM tools (e.g., ServiceNow)Strong written and verbal communication skillsAdditional Desired Skills Experience working within a military/federal government structure and environmentUse productivity tools (Outlook, Excel, Word, etc.)Experience managing VTC solutions and codecs, and Microsoft Teams Live Events.CLEARANCE LEVELSECRET ClearanceEDUCATION REQUIRMENTSA bachelor’s degree in a related field from an accredited institution.CERTIFICATIONIAT Level II required (Security+ preferred)Computing Environment Certification (For Example, MD-100 and MD-101 or MD-102) preferredTechnician will be required to obtain Computer Imaging/Reimaging Certification (Training provided by local Regional Network Enterprise Center) within 30 days of startingWork Environment And Physical DemandsThis role will be full-time on-site at Redstone Arsenal, AL. We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.EEO StatementASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.