Registered Nurse - Telephone Triage Call Center

This is a remote role where the facility will provide all necessary equipment. The candidate must have high-speed internet and a private office space.Note: This role requires uninterrupted availability during scheduled working hours. Flexibility is not allowed during shifts.Required CertificationsCA RN LicenseHome State License(Utah license not required)Required SkillsApplying the nursing process: Assessing, Planning, Clinical Decision Making, Nursing Diagnosis, Teaching, DispositionHigh customer service skillsExcellent phone skills and assessment skillsStrong critical thinking abilitiesThis is a sedentary job that involves using a headset and interacting extensively with patients and team members via chat tools. The pace is generally fast, except for some quieter graveyard shifts.ResponsibilitiesAid patients in obtaining the correct level of care with the appropriate provider at the right time. Provide advanced clinical telephone support to patients, other callers, and remote support for physicians. Use nursing processes, physician input, and approved telephone nursing guidelines and protocols to maintain efficient operations, provide quality care, and ensure positive patient outcomes. Assess patients' needs, appropriately disposition cases, and collaborate with clinic and hospital-based providers for electronic prescription renewals. Identify hospital and community resources, consultations, referrals, and perform nursing follow-up activities. Assist physician partners with message management and other communications within the electronic medical record (EMR) system. Provide limited patient care in an outpatient setting.