Social Media Manager

Primary Role:You're a brand storyteller, community builder, and trend spotter all in one. As Social Media Manager at FCS, you'll be the voice behind our clients' social presence, nurturing and growing online communities.You'll help develop community strategies that grow followers and drive engagement, while moderating communities with care and consistency. When it comes to content, you're comfortable creating  lo-fi, social-first creative that feels native and resonates with real audiences.You stay ahead of trends, know how to tap into cultural moments, and use analytics to turn performance insights into smarter decisions. You move fluidly between brand voices, bring both creativity and accountability to your work, and genuinely love being the face of a brand community.If this sounds like you, we'd love to meet you!Responsibilities:Develop and manage social media content calendars and community strategies across Facebook, Instagram, TikTok, LinkedIn, YouTube, and more in partnership with the Creative LeadSchedule, publish, and maintain social profiles ensuring content is accurate, on-brand, and timelyMonitor channels and respond to comments, messages, and mentions with a high level of responsiveness and brand voice consistencyGrow communities proactively, identifying and engaging with audiences and positively new users who fit the customer profileDevelop and maintain community management guidelines, escalation processes, and crisis management plansHelp craft and extend brand tone of voice and FAQ copy across social channelsNavigate sensitive or controversial topics with sound judgment and awareness of PR implicationsExecute social listening to surface audience insights and deliver actionable points of view back to the teamTrack and analyze performance data and assist the Account Management team with preparing reports on an ongoing basisStay ahead of platform updates, emerging trends, and cultural moments to identify real-time opportunities for clientsSource and leverage user-generated content to support content calendarsProduce lo-fi, social-first creative assets using tools like Canva and CapCut in partnership with the Creative LeadSupport influencer identification and relationship building in partnership with the broader teamCollaborate with creative, account, influencer, and strategy teams to ensure a cohesive social approachQualifications and Skills:Bachelor’s degree, in marketing or a related field preferred1-2 years of agency experienceSocial media experience, particularly in a Social Media or Community Management function, at either a brand or agencyExperience working with social platforms including native platforms, Sprout Social, etc.Excellent written and verbal communication skills with intense attention to detailStrong problem-solving skillsExperience creating lo-fi, social-first contentCompensation Range: $50,000-$60,000NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.