CSR/Dispatch

Join a team that gets things done — and does it with heart. We’re a busy, growing plumbing company on James Island, and we’re looking for a Dispatcher / Customer Service Representative who thrives in a fast-paced environment, loves helping people, and keeps operations running like clockwork. If you're a natural problem-solver, multitasker, and communicator who enjoys working behind the scenes to make customers happy — we want to meet you. What You’ll Do: Be the friendly, professional first voice our customers hear when they call Schedule service and maintenance visits using dispatch software Coordinate technician routes and make real-time schedule adjustments Create and manage service tickets using ServiceTitan (or similar) Keep customers updated about arrival times or delays Track job progress and keep internal teams informed Follow up after service to ensure satisfaction Assist with commercial account scheduling and department projects What We’re Looking For: Experience in dispatching or customer service, preferably in plumbing, HVAC, or trades Knowledge of ServiceTitan (or similar software) is a big plus Excellent phone, email, and in-person communication skills Organized, calm under pressure, and great at juggling tasks Reliable, proactive, and a natural team player Why Work With Us? You’ll join a tight-knit team that values hard work, communication, and good vibes You'll play a key role in keeping customers happy and operations smooth Room for growth in a company that’s expanding and evolving Job Type: Full-time Pay: $20.00 - $21.00 per hour Benefits: Dental insurance Health insurance Vision insurance Application Question(s): Are you aware that this role is located in James Island, SC and the hourly rate is $20-$21/hr.? Experience: Customer Service Representative: 3 years (Required) Work Location: In person