Document Coordinator

BD: The Pioneers Of PossibilityBD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.Job DescriptionAt BD, we are the pioneers of possibility, driving advancements in the health sector with our innovative medical technology solutions. We are in search of a dedicated and enthusiastic Document Coordinator to join our team. This position involves playing a key role in facilitating effective communication and ensuring streamlined operations within our organization. Your efforts will be pivotal in realizing our ambitious targets and upholding our distinguished reputation for excellence.RequirementsProfessionally interact with healthcare providers to acquire medical documentation and troubleshoot customer inquiriesDevelop and maintain comprehensive knowledge of medical supplies and insurance guidelinesIdentify and professionally resolve customer service-related issuesCollaborate with the Customer Care team to support customer service initiatives aligned with company goalsMeet or exceed daily, weekly, and monthly targets in accordance with efficiency measurementsAdhere to compliance standards, including Medicare guidelines, HIPAA, and ACWProvide backup support to the Care Coordinator as neededCultivate positive connections with healthcare providers to nurture enduring working partnershipsMaintain a positive work environment that embodies BD's philosophy of professional excellence, teamwork, and integrityEducationHigh school diploma or equivalent; one to two years of relevant experience and/or training; or an equivalent combination of education and experience.SkillsAbility to read, analyze, and interpret medical supply publications, technical procedures, and training materialsExcellent written and verbal communication skills for internal and external correspondenceStrong analytical and problem-solving abilities to interpret instructions and forecast workflow processesProficiency in Microsoft Office applications, database software, and call center telecommunications softwareFlexibility to work evening shifts, weekends, and overtime as neededCompensationBD offers a competitive compensation package commensurate with experience and qualifications.Company OverviewWe enable the imaginable. BD ranks among the leading global players in medical technology. Our mission to advance health globally is a substantial task that demands the collective imagination and dedication of everyone involved in the process, from conception to promotion of billions of MedTech products annually. We attribute our continuous evolution to the human touch within our diverse global teams. Join us to experience a nurturing environment that fosters learning and personal development. Embrace the chance to become a maker of possible with us!At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Salary Range Information$18.00 - $27.90 USD Hourly