Senior Account Manager

SEBPO is seeking a high-performing Senior Account Manager who is already thriving in a client-facing role and ready to own complex, multi-channel enterprise partnerships.This is a hybrid position based in our Marlton, NJ office (3 days per week onsite).This role is about more than retention — it's about strategic growth, expansion, and executive-level impact within a BPO/outsourcing environment.What You'll DoOwn a portfolio of high-value enterprise accountsDrive client satisfaction, retention, and revenue expansionIdentify and close growth opportunities across servicesLead Quarterly Business Reviews (QBRs) and Executive BriefingsPartner cross-functionally with Delivery, Operations, and Implementation teamsBuild trusted relationships with senior client stakeholdersMaintain accurate pipeline forecasting (Commit / Outlook / Upside) in SalesforceTravel as needed to strengthen partnershipsWhat You BringCurrently in a client-facing Account Manager role with proven track record of growing BPO or outsourcing client accounts5+ years in BPO, Managed Services, or outsourcingExecutive presence with strong presentation and negotiation skillsComfortable with data storytelling and using KPIs to drive decision-makingExperience collaborating with global delivery centers (LATAM, APAC, South Asia)Familiarity with marketing services, digital operations, or offshore staffingProficiency in Salesforce and Google WorkspaceWhy Join SEBPO?You'll manage strategic enterprise partnerships, influence executive decision-makers, and directly impact revenue growth in a global outsourcing organization built for scale.If you're ready to elevate from account management to strategic partnership leadership — we'd love to connect.Apply today or message us to learn more.