Technical Support Engineer

Job Title: Technical Support Engineer - Cybersecurity Focus Location: Palm Coast, Florida Company: Celera IT Services - a leading Managed Service Provider (MSP) About Us: Celera IT Services is a successful and growing Managed Service Provider based in Palm Coast, Florida. We specialize in delivering top-notch IT solutions and cybersecurity services to our diverse clientele. Our mission is to empower businesses with secure and efficient technology solutions, and we are looking for a passionate, self-motivated individual who is eager to learn and grow within our company. Position Overview: We are seeking an enthusiastic and motivated Support Engineer to join our dynamic team. In this role, you will travel to client sites to troubleshoot and resolve customer issues, along with supporting clients remotely from our office. The ideal candidate will have a deep interest in cybersecurity and a desire to learn and grow within the company. Key Responsibilities: Manage and resolve help desk tickets in a timely manner. Travel to client locations to provide on-site technical support and resolve customer issues related to IT systems and cybersecurity. Assist in the installation, configuration, and maintenance of hardware and software systems both onsite and remotely. Collaborate with senior engineers to implement security measures and best practices. Provide exceptional customer service and support, ensuring a positive experience for clients. Document all support activities and maintain accurate records of client interactions and resolutions. Stay up-to-date with the latest cybersecurity trends, threats, and technologies. Complete company provided training. Qualifications: Relevant certifications (e.g., CompTIA Security+, Network+, or similar) are a plus but not required. Proficiency in software troubleshooting and technical support. Strong interest in cybersecurity and a desire to develop a career in this field. Proficient in administering Windows Server environments and knowledgeable in PowerShell scripting for automation and management tasks. Experience with firewall configurations and network security Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. Familiarity with LAN technologies and network protocols. Prior experience in a help desk or customer support role is a plus. Strong communication and interpersonal skills, with a customer-focused attitude. Willingness to travel to client sites as needed. Collaborate effectively with the team by sharing ideas to enhance and streamline processes and procedures, with a strong emphasis on proactive solutions. What We Offer: Competitive salary, bonuses. Ability to work from home occasionally once established. Opportunities for professional development and growth within the company. A supportive and collaborative work environment. Exposure to a variety of technologies and industries. If you are a motivated individual with a passion for cybersecurity and a desire to make a difference, we encourage you to apply for this exciting opportunity! Job Type: Full-time Pay: $38,000.00 - $45,000.00 per year Benefits: Paid time off Schedule: Monday to Friday On call Weekends as needed Experience: Technical support: 1 year (Required) Ability to Commute: Palm Coast, FL 32137 (Required) Ability to Relocate: Palm Coast, FL 32137: Relocate before starting work (Required) Willingness to travel: 25% (Preferred) Work Location: Hybrid remote in Palm Coast, FL 32137