Operations Manager- Service/Repair (Spokane)

What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Spokane, WA.Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.ESSENTIAL JOB FUNCTIONS:Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.Who We Are Looking ForEDUCATION & EXPERIENCE:with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.What We OfferSalary range: $109,000-$153,000 with additional annual incentive compensation 0% - 100%. The role offers a car allowance or company vehicle and fuel card.Provided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.Who we are ContactTo apply to a position, please click on the Apply Now button.For any additional questions or job specific requests, please use the contactbelow and include the Job Requisition Number as a reference.Elevatorjobs.AMS@tkelevator.com