Project Manager

About Project Resources Group (PRG)As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:Back Office ProcessingTechnical SupportNetwork InfrastructureEngineering & DesignProject and Program ManagementOutside Plant Damage Cost Recovery ServicesWith 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.Project Resources Group (PRG) is seeking an experienced Telecom Project Manager with a strong background in cable/telecommunications construction and outside plant (OSP) operations. The primary responsibility will be to ensure escalations are being handled efficiently.ResponsibilitiesTake full ownership of escalation tickets and maintain regular escalation site and CIN TicketsTrack project milestones, budgets, and deliverables to ensure successful execution.Identify and resolve project challenges while maintaining a strong focus on customer satisfaction.Implement and uphold construction department standards, procedures, and best practices.Provide consistent updates to clients and leadership regarding project progress and any issues impacting timelines or relationships.Qualifications2+ years of experience in cable/telecommunications construction and project management.Previous experience managing escalation ticketsProven FTTx project management experience is required.Strong leadership skills with experience managing contractors and multi-site construction projects.Excellent written and verbal communication skills, with the ability to collaborate effectively across all levels.Highly organized, proactive, and adaptable to changing priorities in a fast-paced environment.Proficient in Microsoft Excel and other Office applications.Valid driver’s license and reliable vehicle (mileage reimbursed at the federal rate).Bachelor’s degree in a related field or equivalent relevant experience preferred.Prior supervisory or management experience required.Willingness to work overtime as needed based on project demands.Compensation & BenefitsWe offer competitive annual pay ($80K-$85K/hr based on experience) along with a comprehensive benefits package, including:Medical, dental, and vision coverage for employees and dependents401(k) retirement plan, with company match after 1 yearShort-term disability coverage after 1 yearPaid time off and holidaysAdditional perks such as company-paid life insurance, and other supplemental insurances availableThe Pay Range For This Role Is80,000 - 85,000 USD per year (Client Site - Rochester, NY)