Track and Trace Representative

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.Job DescriptionTrack & Trace Representative - Taylor, MIAs Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.Responsibilities:Enter new load orders into our proprietary web-based softwareInitiate “check calls” to track and trace drivers on all pickups and deliveriesCommunicate internal correspondence with drivers to ensure accurate documentationClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain and collect proper paperwork for each shipmentWork cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issuesMaintain an outbound call volume of 100 calls per dayWORK HOURS FOR THIS ROLE WILL BE: 0600-1800 on a rotating scheduleBenefits:$18 - $21 per hourFull-time: 40 hours per weekOn-site training and career developmentPaid holidays, WFH days, and paid time offInsurance benefits, including but not limited to: Health, vision, dental, life, and disability401(k) PlanQualificationsSkills/Abilities:1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logisticsMust have strong attention to detailAbility to prioritize, balance, and organize information while completing multiple tasks. Above average proficiency in Google Drive and Microsoft SuiteExcellent written and verbal communication skillsExcellent teamwork skillsEducation and Experience:High school diploma or equivalent requiredAssociate's degree preferredCall center experience is a bonusAdditional InformationWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.