Sr. SSD Application Engineer

Role: Sr. SSD Application EngineerLocation: Milpitas, CARole Type: Full timeJob Description:• Develop front-end firmware features necessary to meet the productspecification and customer requirements.• Develop and modify existing firmware for SSD product requirements followingPCIe and NVMe protocols.• Debug host interface related problems encountered during internal or customerfirmware testing.• Perform root cause analysis and make appropriate changes to correct theproblem.Work directly with hardware designers to efficiently resolve customer issues.Working with customers to manage SSD debug and qualification requirements incollaboration with SMI Engineering Teams, driving technical design-in/-win, anddebug hardware, firmware, and other platform-related barriers to adoption.• Interfacing with customers and internal platform partners to resolve productissues and leverage those learning to shape future product (controller /Firmware) definition.• Evangelizes technical benefits of SMI Enterprise controllers and various businessmodels at the platform level; creates preference for SMI products within theplatform; enables customer and end-user adoption of solutions; and supportsecosystem and tools enabling to drive controller solution adoptionAdvocating technical customer needs to internal stakeholdersDriving internal teams to deliver to customer expectationsParticipates in customers meetings and presentations, acting as technicaladviser, consultant, analyst, and program manager for customer technicalinteractions in collaboration with SMI PM teams• The AE will work closely with customers and partners to establish strongrelationships that deliver results and team business objectives in the data center/ enterprise segmentsMinimum Requirements:• Bachelor's degree in Electrical Engineering, Computer Engineering, ComputerScience, or related fields.At least 3 years work experience in each of the following:Software/firmware applications engineeringExperience in SSD controller/firmware architectureExperience with PCIe and NVMe protocols in firmware development anddebugging, including but not limited to host reset, power management,namespace, MSI-X, SMBus, ARP, NVMe commands etc.• Experience in analyzing PCIe protocol traces to identify the root cause for frontend issues.• Experience in the storage industry in SSD, HDD, storage systems, or a relatedtechnology.Strong experience in C/C++ programming and data structureHands on experience with JTAG/ICE debuggersExperience with version control software like Git.Competent to work independently as well as in a small team collaborationenvironment.Must be willing to learn fast and execute as a team player.Good oral, written and presentation skills for communication anddocumentation.Ability to work independently with a minimum of day-to-day supervision.The ability to operate logic analyzer, oscilloscope and bus protocol analyzer isvaluable.• Experience with hardware peripherals, features, and development environmentsis also valuable.• Compute and/or Storage System hardware and/or software using both Windowsand Linux based operating systems in the data center/enterprise.HDD/SSD systems/protocols and/or SAS/SATA/PCIe (NVMe).Familiarity with Datacenter architecture and interfaces, PCIe Switches, RAIDcontrollers, HBAs, Expanders, and JBODs/JBOFs.Knowledge of SSD hardware and firmware architecture.Microsoft and Linux datacenter OS debug experience.Fluent in reading and writing Mandarin preferred.About Us:InterSources Inc , a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.