Patient Service Representative

Job Description Summary‎Vera Whole Health- Patient Services Representative (PSR)Primary Location: 2570 Blackmon Dr, Suite #400, Decatur, GA 30033Schedule: Monday, Tuesday, Wednesday, & Friday 8-5 – Thursday 9:30 to 6:30 pmExperience Required: 2–3 years of front office experience in a healthcare setting RequiredBenefits: Medical, dental, vision, 401(k), 13 paid holidays, PTOAbout The RoleThe Patient Services Representative (PSR) is the first point of contact for patients—both in person and by phone. This role is essential in creating a welcoming, supportive environment and ensuring seamless coordination between patients and the clinical care team. The PSR must demonstrate professionalism, flexibility, and a strong commitment to patient-centered service.‎How Will You Make An Impact & Requirements‎Key ResponsibilitiesPatient Greeting — Welcome and direct patients, clients, and visitors in a friendly, helpful manner.Customer Service — Maintain excellent service standards; resolve issues promptly.Appointment Scheduling — Schedule patient appointments and update EMR records.Daily Outreach — Conduct reminder calls, emails, and other outreach as directed.Administrative Support — Perform general office duties and day‑to‑day administrative functions.Payment Processing — Collect and process payments at time of service.Phone Management — Answer high‑volume calls using multi‑line systems while following urgent/emergent protocols.Insurance Verification — Verify eligibility, contact insurers, and collect copays.Team Collaboration — Participate in team meetings and contribute to clinic priorities.Problem Resolution — Address patient concerns and escalate when appropriate.Confidentiality & Safety — Follow HIPAA, safety, and security protocols.Office Supply Management — Maintain inventory responsibly.Perform other duties as assigned.QualificationsRequired:High school diploma or GED2–3 years of healthcare front office experience1–2 years of customer service experienceExperience with multi‑line phone systemsProficiency with MS Office and EMR systems; 45+ WPM typingAttributes for SuccessInterpersonal Skills — Warm, professional communication with patients and staffCultural Sensitivity — Ability to work with diverse populationsMultitasking — Stay organized under pressureCritical Thinking — Strong problem‑solving abilitiesFlexibility and adaptability in a fast‑paced clinic environmentCommitment to empathetic listening, mindfulness, continuous learning, and resilienceEmployee Health RequirementsHepatitis B vaccination or immunityNegative TB test within 90 days of start dateCurrent CPR/BLS certificationAnnual influenza and COVID‑19 vaccinations per company policyPhysical RequirementsExtended periods of sittingManual dexterity and eye‑hand coordinationNormal corrected vision, hearing, and speechEqual Employment Opportunity Vera Whole Health is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class. Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment. Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of theposition, and/or to receive all other benefits and privileges of employment, contact HRbenefits@mpgus.com.‎Compensation$19.00to$30.00