Scheduler/Dispatcher

Dispatcher Location: San Francisco, CA Employment Type: Full-Time About Dwan Elevator Dwan Elevator is a leading provider of residential and commercial elevator solutions in California. We specialize in delivering high-quality installations, modernizations, repair, and maintenance services to enhance accessibility and value for our clients’ properties. Job Summary The Dispatcher is a critical member of our Service team, responsible for coordinating and dispatching field mechanics to repair, maintenance, and modernization jobs across our Northern California region. This role serves as the central communication hub between clients, field personnel, and internal teams, ensuring timely response to service requests and efficient scheduling of work. The ideal candidate is highly organized, excels in a fast-paced environment, possesses strong communication skills, and has a proactive, problem-solving mindset. Essential Duties and Key Responsibilities Receives and responds to phone calls from clients, provides callers with accurate and clear information or refers calls to appropriate staff for handling Monitors mechanics' daily schedule and adjusts appointments in timely and logistical order if needed Responds to calls from mechanics for assistance and direction Understands service area in order to assist mechanics in reaching their destination in a timely manner Provides exceptional customer service when dealing with clients, mechanics, and other personnel. Communicate and work in conjunction with managers to appropriately direct mechanics Communicate cancellations to mechanics in a timely manner Improve service productivity and efficiency by scheduling appointments within close proximity to each other Communicate route problems to appropriate personnel for review Contribute to the harmonious working environment of all Dwan employees Record/document any client requests and/or issues to be relayed to mechanics in Housecall Pro Assists with notifying management when serious incidents occur Records and maintains late and cancelled service appointments Assists with rerouting mechanics and adjusting schedules in response to shifting priorities Performs various administrative duties as assigned Build schedules in Housecall Pro to maximize productivity Identify problems and recommend solutions for improvement Effectively communicate in a professional manner both in writing and over the phone Qualifications Desired Education and/or Experience: High School Diploma or GED Basic computer knowledge - Microsoft Office products (Outlook, Word, and Excel) Experience with scheduling appointments in Housecall Pro Minimum of 2 years dispatching / scheduling experience in service-based industries (HVAC, plumbing, electrical, property management, etc.) Skills: The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment Provide exceptional customer service to our clients and mechanics Have personal accountability and self-management skills to prioritize and complete all tasks required of the position Valid driver’s license Effective and professional verbal and written communication skills Hours: Monday – Friday, 7am – 4pm Compensation Competitive base salary commensurate with experience. Why Join Dwan Elevator? At Dwan Elevator, you’ll have the opportunity to make a meaningful impact by providing safe, reliable, and modern elevator solutions for homeowners and commercial real estate properties. Join a collaborative team dedicated to enhancing residential and commercial buildings through innovation, customer satisfaction, and professional growth. How to Apply Apply directly through LinkedIn or submit your resume detailing your relevant experience and why you’re a great fit for this role to office@dwanelevator.com. Dwan Elevator is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at office@dwanelevator.com. Job Type: Full-time Pay: $25.00 - $35.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience: Dispatching: 1 year (Required) Work Location: In person