Lead Consulting Engineer

DescriptionNetGain Technologies is seeking a highly skilled Lead Consulting Engineer to serve as a trusted technical advisor for our managed services clients. This role combines strategic consulting, proactive technology planning, and high-level technical leadership to help clients improve performance, reduce risk, and align their IT environments with best practices.This is not a ticket-chasing role. We are looking for someone who can step into client environments, assess the bigger picture, build practical roadmaps, guide technical standards, and partner across teams to deliver exceptional service. The right person is equally comfortable advising clients, solving complex technical problems, and helping drive consistency across environments.What You’ll DoServe as the lead technical consultant for assigned client accountsConduct onsite and remote client reviews, audits, and technology assessmentsBuild strategic IT roadmaps aligned to client business needs, risk reduction, and operational maturityProvide budgetary guidance tied to roadmap recommendations and lifecycle planningIdentify gaps in infrastructure, security, documentation, and best practice alignmentSupport complex technical escalations both remotely and onsite when neededPartner with service, projects, and leadership teams to design and implement effective client solutionsPlay a key role in onboarding new clients and establishing strong technical foundationsDevelop, maintain, and improve standards and best practices across assigned accountsEnsure client documentation is accurate, complete, and maintained to NetGain standardsHelp clients understand how technology decisions impact their business operationsReinforce proper support channels and help drive issues through the NetGain Helpdesk processWhat Success Looks LikeClients see you as a trusted advisor, not just a technical resourceTechnical standards are implemented consistently across assigned accountsRoadmaps are practical, prioritized, and tied to client needs and budgetsEscalated issues are handled with confidence, urgency, and professionalismDocumentation is current, accurate, and usefulNew client onboarding is completed on time and within scopeAssigned clients report high satisfaction and strong confidence in NetGain’s service deliveryWhat We’re Looking ForStrong consulting mindset with the ability to connect technical recommendations to business outcomesExperience leading client-facing technical discussions with confidence and professionalismDeep technical troubleshooting skills across infrastructure, systems, and client environmentsAbility to balance proactive strategic work with reactive technical escalation supportStrong organizational skills and follow-through on deadlines, deliverables, and documentationExcellent communication and collaboration skills across technical and non-technical audiencesAbility to work independently while partnering effectively with cross-functional teamsCommitment to standards, best practices, and continuous improvementIdeal BackgroundExperience in managed services, consulting services, or client-facing IT engineering rolesExperience performing technical audits, environment reviews, and roadmap developmentStrong background in infrastructure, systems administration, and technical escalation handlingExperience supporting multiple clients in a fast-paced service environment preferredWhy This Role MattersThis role is critical to helping NetGain move clients from reactive support to proactive strategy. You will help reduce service disruption, improve client environments, strengthen long-term relationships, and elevate the overall client experience.Professional ExpectationsAt NetGain, Professionalism Matters. We Expect Team Members ToCommunicate respectfully and professionally with clients and coworkersTake ownership of issues and follow through on solutionsSupport company policies and processes in a positive, constructive mannerRepresent NetGain with professionalism in appearance, conduct, and attitudeContribute to a culture of accountability, teamwork, and continuous improvement