Risk and Operations Fraud Supervisor

IntroductionSince 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement.Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.OverviewWe are looking for Risk and Operations Fraud Supervisor to join our global payment operations group. The position is responsible for building and managing teams of fraud analysts and supporting the review of potential fraud across various channels ( including but not limited to electronic payments, online banking, deposit/check fraud, and identity theft/account takeover).The position requires strong knowledge of banking products, legal compliance, data privacy, and process improvements, along with the ability to collaborate with internal and external stakeholders.ResponsibilitiesResponsible for the supervision of fraud analysts.Prioritizes daily/periodic review of systems and reports that monitor suspicious activity as needed.Coordinate and facilitate the workflow, assisting with daily work as necessary to ensure deadlines and service level agreements are met.Address escalated issues and resolve a wide variety of concerns and complaints from customers, business partners, regulatory and consumer protection agencies.Conducts analysis and research of account activity to assess levels of risk and detect fraudulent activity and other criminal violations.Utilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach.Assist with validation testing for various departmental risk processes and technological upgrades.Uses independent judgement to provide guidance to Fraud Analysts, and business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.Conducts unconfirmed and confirmed analysis of accounts, transactions and/or relationships while maintaining strict confidentiality of case details.Supports business partners with fraud, legal and/or risk related scenarios.Aids in the identification, risk assessment, and remediation efforts of departmental inefficiencies, process gaps, or deviations from standard operating procedures and works with the Risk & Operations management team.Will facilitate training and participate in projects.May perform other duties as assigned.QualificationsAssociate's degree or three years of banking, retail fraud detection, or investigative experience is preferredMinimum of two years of supervisory or management experience in fraud, risk, or financial investigationsKnowledge of demand deposit and other bank products is preferredMust also be able to demonstrate proficiency with the following skills:Demonstrated aptitude and desire to coach, manage, and lead othersAbility to research and analyze compliance issuesStrong decision-making skillsStrong written and verbal communicationsWorks effectively with internal and external customersProficiency in managing multiple projects and tasksAbility to work with cross functional teamsHighly self-motivatedAbility to excel in a fast-paced work environmentIdentify inaccuracies, inefficiencies, or deviations and work with the Risk & Operations management team to remediateMust have flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required.Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.CompensationThe base pay range for this position is USD $75,000.00/Yr. - USD $90,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.