Patient Services Specialist

Full-time DescriptionPatient Services SpecialistRochester, NYPlanned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.In support of PPCWNY’s mission, the Patient Services Specialist is responsible for greeting patients, verifying patient demographic information, checking patients in/out of EHR system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.Essential FunctionsGreets patients, visitors, and colleagues in a friendly, courteous, and professional mannerOperates telephones efficiently by promptly answering the telephone, screening telephone calls and referring appropriately, and recording and delivering telephone messages as necessaryAddresses patient concerns in a prompt, courteous, confidential, and caring mannerMaintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulationsSchedules, confirms and reschedules patient appointments as needed in a timely, efficient mannerVerifies and/or creates patient demographic and insurance information in the Electronic Practice Management System (EPM) to assure timely and accurate billingVerifies and/or generates required consents in EPM such as but limited to: Request for Medical Services and the Payment Arrangement – Insurance formVerifies insurance eligibility and coverage prior to services being renderedRequests photo identification and insurance information from patients in accordance with our policyInterfaces with Phreesia to check in and register patientsAssesses patients for their placement on a Discount Fee ScheduleRequests income information from patients by completing the appropriate documentationAssesses eligibility and screens patients for grants and other payment sources such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit ProgramAssists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessaryCollects payment and informs client of any outstanding financial responsibilityVerifies checks, credit cards, and debit cards, as outlined in procedures; provides patient with a receiptProvides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance to company policy and procedureReviews charges for completeness and accuracy; enters client visit record (CVR) data into EPMFollows appropriate Cash Handling proceduresFaxes and/or scans medical records requests and paperwork, as directedOther Accountability ActivitiesProvides excellent customer service to all patients and visitors with the intent of exceeding expectationsTravels to other sites as needed to fill in when a Patient Service Specialist is absent, as directed by the Health Center ManagerParticipates in and adheres to agency’s Compliance, Quality, and Risk Management programAttends and participates in staff meetings; may assist with training of new staff or attending training workshops, as requestedParticipates in affiliate initiativesAccepts individual and joint responsibility for, participates in, and works to achieve productivity, customer service, and capacity goals as set by PPCWNYPerforms other duties as assignedShows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs. RequirementsQualificationsApplicants must possess the following qualifications (or equivalent combination of education and experience):EducationHigh School Diploma or GED preferredExperience1-3 years of experience in healthcare and/or medical billing preferredExperience in customer service desirableKnowledge, Skills, & AbilitiesMust be able to handle client information discreetlyMust be organized, able to prioritize tasks and handle multiple projectsMust have excellent customer service and communication skills and be comfortable with multi-taskingProficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screensAbility to work independentlyMust have excellent communication skills (verbal and written), be able to work a flexible schedule with ability to travel to multiple sites when neededMust be able to work a flexible schedule, and travel to health centers across the agency as needed.Planned Parenthood seeks candidates who are proficient in two or more languagesWorking ConditionsStandard health center environmentMay experience visual fatigue working at computer with potential extended periods of sittingWell-lit/ventilatedPhysical RequirementsPossess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodationAbility to travel to all agency locations as assignedWork ScheduleThis is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $18.00 to $20.91/hour. Actual compensation will be determined by experience and other factors permitted by law. In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!Planned Parenthood of Central and Western New York is an equal opportunity employer. Salary Description $18.00 to $20.91/hour