Customer Service Representative

Job OpportunityLooking to trade up to a better opportunity?Bud Anderson is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team! This position involves handling customer inquiries, crisis management, booking service calls, and dispatching for various service locations.Schedule:Monday - Friday (8am-5pm)During peak season, overtime is mandatory with weekend availability neededWhat you will do:Answer incoming calls from new and existing customersManage customer concerns by providing appropriate information and assistance to customers in urgent need while ensuring a positive customer experienceSchedule service calls and appointments for customersCoordinate and dispatch service technicians to multiple locations, ensuring timely response to customer requests.Work collaboratively with a remote team to share information, address challenges, and provide support when needed.Participate in training sessions to familiarize yourself with company policies, procedures, and service offerings.What you bring:Strong communication and interpersonal skills.Ability to manage and prioritize tasks in a fast-paced environment.Empathetic and customer-focused approach.Benefits:Comprehensive training provided.$15 hourly plus commissionWho we are:Bud Anderson is a leading provider of HVAC, plumbing, electrical, and generator services. We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.If you are a customer-focused individual with excellent communication skills we invite you to apply for this exciting opportunity to contribute to our team's success!We are an Equal Employment Opportunity Employer