Application Support

L3 Application Support Chicago, IL (Hybrid)FulltimeThe L3 Application Support professional provides advanced technical and functional support for critical P&C insurance applications. This role is responsible for diagnosing and resolving complex production issues, performing root cause analysis, supporting system enhancements, and collaborating with business, development, and infrastructure teams to ensure system stability, performance, and regulatory compliance across P&C insurance processes such as policy, billing, claims, underwriting, and rating.ResponsibilitiesProvide Level 3 support for complex and critical production issues related to P&C insurance applicationsLead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixesCollaborate with L1/L2 support teams to guide troubleshooting and knowledge transferParticipate in incidents, problems, and change management processes.Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platformsAnalyze business and system impacts of defects across personal, commercial, and specialty linesWork closely with business stakeholders to understand insurance workflows, rules, and regulatory constraintsValidate defect fixes and enhancements through functional and technical testingReview and support application changes, releases, and patchesAssist development teams with production deployments and post-release validationEnsure system changes comply with regulatory, audit, and data security requirementsUpdate support documentation, runbooks, and knowledge articlesPerform advanced SQL queries and data analysis to investigate data integrity and transactional issuesAnalyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)Identify performance bottlenecks and support tuning effortsSupport batch processing, nightly cycles, renewals, and large-volume transactionsQualifications we seek in you!Minimum QualificationsBachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)7–10+ years of IT experience, with at least 3–5 years in L3 supportHands on SQL experience – 3+ years.Prior experience in the insurance domain, specifically P&C, is strongly preferredPreferred Qualifications/ SkillsExperience with Insurity or Guidewire (Policy Center, Claim Center, Billing Center) or Duck CreekExposure to cloud platforms (AWS, Azure)Experience in agile / DevOps environmentsCandidate Details10+ to 15 years experienceSeniority Level - Mid-SeniorManagement Experience Required - NoMinimum Education - Bachelor's DegreeWillingness to Travel - OccasionallyScreening QuestionsDo you have experience in L3 application support ?Do you have extensive experience in P&C Insurance domain ?Do you experience in advanced SQL queries ?