District Managers
District ManagersSalary Range: $60,000.00 - $65,000.00 Salary/year
Level: Management
Position Type: Full Time
Job Shift: Any
Education Level: High School
Travel Percentage: Up to 50%
Category: Management
DescriptionOur Structure: Your Future with Burger King
District Manager Responsibilities:
Keys to Success:
Lead by example
Always be guest focused
Communicate with managers, team members, and guests
Talk sales with every member of the team
Know and enforce the standards
Have an Ownership Mentality
Make decisions as if the money were coming out of your pocket
Hire people for your team as if they were becoming a part of your family
Ask how they can build sales every single shift
Ask how they can maximize profits every single shift
Manage Your Time
Make phone calls during drive time
Visit no more than 2 restaurants per day
Hold Yourself and Your Team Accountable
Daily feedback
Consistent follow-up
Help your team hit their goals and produce results
Top 5 Responsibilities:
Top 5 identifies the five most important responsibilities out of all the job duties the DM has. These items take priority over all other things that may come up during the day. It is important that the DM plan their calendar so that they are spending most of their time on the Top 5 duties.
DM Impact Day: DMs are required to spend full days to impact operations in every restaurant. Complete inspections, create plans, help set goals, and develop future leaders. DMs schedule DM Development Days to provide one-on-one feedback on leadership traits, goals, financials, and restaurant progress.
DBR Calls: Call and coach restaurants each morning you are working to review dashboard results and review progress on restaurant goals.
Schedule Checks: Check schedules and projections in every restaurant before they are posted to ensure all shifts are covered and restaurants have a solid plan to grow sales each week.
Staffing: Ensure all restaurants are fully staffed, and managers and teams are trained how to properly use Brand systems to run a restaurant.
Accounting Controls: Meet your plan. Check all weekly paperwork, and inventories to ensure the integrity of accounting systems. DMs are responsible for verifying all cash, including deposits, credit cards and change funds.
District Manager Impact Days:
DM Impact Days are designed for the DM to spend full days in restaurant completing REV / REP, working on goals, priorities, etc.
DM Impact Days are full days of 5-7 hours
Establish Top 3 priorities during these visits
Do not visit more than 2 restaurants per day, unless doing P&L reviews, POP checks, etc.
Restaurants that are remote should only have full day visits
Check schedules in person with 1-2 new or struggling managers and call others remotely
Schedule recruiting and interviewing activities every week
Schedule time to make DBR calls every day the DM is working
DBR calls for under-performing store must happen daily and can be delegated to high-performing RGMs when DM is off
Daily Business Review:
A Daily Business Review (DBR) is how DMs provide daily coaching and feedback to managers to help drive the business and move operations forward. This is intended to be a two-way conversation about business. During these calls you will:
Listen. Learn how your managers think and process information
Coach. Help your managers grow as leaders
Always call priority or opportunity restaurants daily
Always be positive - find something to celebrate and encourage your team
Focus on 3 key areas:
People
Results (Sales and Profit)
Communication & Follow Up
Call Topics:
Ask about staffing for breakfast, lunch, and dinner. Were there any call-offs?
What is the progress with recruiting? Are interviews scheduled? Are offers pending?
Ask about training
Provide coaching: what can we learn from yesterday to be better prepared for today?
QualificationsRestaurant General Manager
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
Complete all internal certification programs
1-2 years of restaurant management experience
Strong understanding of P&L interpretation and management to influence profitability
Ability to prioritize and organize own and others' work and time to meet deadlines and objectives
English Language Preferred
Must have valid driver's license and reliable car for transportation
Travel Required
Assistant Manager
Must be at least eighteen (18) years of age
High School Diploma or GED required, some college preferred
1 year of experience working in the quick service restaurant industry in management
Completion of all BKC certification programs
Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension
Demonstrates leadership skills
Demonstrates formal understanding of the quick service industry and the core customer
Recognizes and solves routine problems
Develops knowledge and skills in basic tasks, practices and procedures within own area
English Language Preferred
Must have valid driver's license and reliable car for transportation
Travel Required