Service Desk Support

Role: Service Desk SupportLocation: Charleston, WVConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Skills Required:We at Coforge are looking for service desk with the following skills. · Provide Level 2 support to the client. · Identify issues and escalate issues when necessary. · Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat · Escalate user issues to appropriate resources when necessary. · Perform software, hardware and basic network troubleshooting. · Clearly document user issues and troubleshooting steps. · Maintain technical documentation. xywuqvp · Perform other duties as assigned.